EM Learning - Global Training Affliate for International Facility Management Association (IFMA)

EM Learning has been approved as an IFMA Education Training Affiliate to bring IFMA’s courses led by IFMA Qualified Instructors — including the Facility Management Professional™ (FMP®) and Sustainability Facility Professional® (SFP®) credential programs — to learners in their regions. On the larger step, we will be rolling out Facilities Management Professional (FMP) courses over time. Do stay tuned as we continue to do our part to shape the FM sphere .

Dr Teo Master Series - Customer Service Management

Why is Great Customer Service More Important Than Ever? In the past, an organization was expected to provide a product or service to the customer, and then that transaction was done — the activity was done to the customer. The customer was more or less at the mercy of the organization. Today, that is changing dramatically. Customers have a much wider range of organizations, products, and services to choose from, and they can access them instantly. Customers can also access numerous sources of useful opinions or reviews about the product or service even before they buy them, through the “liberation”Read More…